Patient safety

Real medicine, real doctors, real safeguards.

This is exactly how we source, prescribe, monitor and protect. No fine print, no hand-waving.

Sourcing & authenticity Clinical safeguards Your data Complaints & adverse events
Medication sourcing & authenticity

The real thing.

South Africa has a growing problem with unregulated health products mixed and sold outside proper controls. When you're prescribed medication through FemLab, you get the genuine, regulated and certified medication, start to finish.

✓SAHPRA-registered medication. We dispense registered products, not unregistered or home-mixed alternatives.
✓Sealed from the manufacturer. It reaches you exactly as the manufacturer intended.
✓Dispensed by a licensed pharmacy. Every order goes through a registered pharmacy, not a middleman.
✓Cold-chain delivered. Temperature-controlled where required, in plain, unbranded packaging.
Clinical safeguards

Safety built into every step.

From your first answer to your ongoing care, there are checks designed to keep you safe.

Eligibility screening

A structured medical questionnaire flags conditions, medicines and risk factors before anything is prescribed. Any flag routes to a doctor.

Doctor review

Every plan is reviewed by an HPCSA-registered doctor, who prescribes only where it's clinically appropriate, and declines where it isn't.

Ongoing check-ins

Scheduled reviews track how you're responding so your doctor can adjust your dose or plan over time.

Side-effect protocol

If something doesn't feel right, you can reach the clinical team. They can advise, adjust, pause or stop treatment, quickly.

All medicines carry potential risks, side effects and contraindications. Treatment is prescribed only where clinically appropriate, and not everyone will qualify.

Your data & privacy

Your information, protected: in plain language.

Your health details are sensitive, and we treat them that way. Here's what that means, without the legal jargon.

✓We collect only what a doctor needs to assess and treat you safely.
✓Your data is stored securely and handled under South Africa's POPIA.
✓Marketing consent is separate from medical consent, you control it.
✓We don't sell your personal information. Ever.
✓You can request access to, correction of, or deletion of your data.
✓Everything ships in plain, unbranded packaging, private by default.
Adverse events & complaints

If something goes wrong, here's exactly what happens.

Telling us matters. It keeps you safe and helps us improve. Nothing about this process is hidden.

1
You tell us

Report a side effect, reaction or concern by WhatsApp, email or your account, whatever's easiest.

2
We act fast

Medical concerns go to the clinical team; a clinician can advise, adjust, pause or stop your treatment.

3
We record & report

Adverse events are documented and, where required, reported to the relevant authorities and manufacturers.

4
We follow up

We check back in with you and, for complaints, respond with a clear outcome and any next steps.

Still weighing it up? That's fair.

Meet the doctor who'll review your care, or start a free, no-commitment check whenever you're ready.

Meet the medical team

FemLab provides access to independent medical assessment and healthcare support by HPCSA-registered practitioners. Treatment is prescription-only and provided only where clinically appropriate following a doctor's review; not everyone will qualify. All medicines have potential risks, side effects and contraindications. Sourcing and handling standards described here are current as at publication and apply to the relevant treatment as noted.