Contact & support

We're here to help.

Questions about your plan, delivery or getting started? Send us a message and our team will get back to you. Fast, friendly and completely discreet.

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Get in touch
Support
060 016 3780
WhatsApp support
060 016 3780
Operating hours
Monday – Friday09:00 – 17:00
Weekends & public holidaysClosed

We reply the next business day for messages received after hours or on weekends.

Hours & response times

When we're around, and when to expect a reply.

Support hours
Monday – Friday09:00 – 17:00
Weekends & public holidaysClosed
Time zoneSAST (GMT+2)
What to expect
Messages: usually answered within a couple of hours during support hours.
Clinical questions: routed to the medical team, who reply within 1 business day.
Weekends & after hours: messages are answered the next business day.

Medical urgency? Don't wait for us.

FemLab support is not an emergency service and we can't provide urgent or emergency medical care.

If you're experiencing a medical emergency (chest pain, difficulty breathing, a severe reaction, heavy or unusual bleeding, or any life-threatening symptom), call 10177 (ambulance) or 112 from a mobile, or go to your nearest emergency department immediately.

For non-urgent clinical questions, message the medical team from your FemLab account and a clinician will respond within 1 business day.

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FemLab support handles general, delivery, billing and account enquiries. It is not an emergency service and cannot provide urgent medical advice. Clinical questions are routed to HPCSA-registered practitioners. If you are experiencing a medical emergency, call 10177 or 112, or go to your nearest emergency department.